Rules and Regulations

Rules for 1:1 Sessions

  1. Session Duration & Charge Calculation:

    • Session charges are based on the actual time spent by the tutor in the session.

    • The tutor will wait for the student for up to 20 minutes from the scheduled start time.

    • If the student fails to join within 20 minutes and does not inform the tutor in advance, the tutor is free to leave, and full session charges will apply.

  2. Late Arrival Policy:

    • If a student joins late, the tutor may extend the session only if they have time before their next scheduled session.

    • If the tutor is unavailable to extend the session, the session cannot be extended, and the original session time will be counted for charges.

  3. Session Cancellation Policy:

    • If a session is canceled within one hour before the scheduled time, 40% of the session fee will be charged.

    • If a session is canceled within half hour before the scheduled time, 60% of the session fee will be charged.

    • If a session is canceled after it starts, full charges will apply.

  4. No-Show Policy:

    • If the student does not join within 20 minutes of the scheduled start time and has not informed the tutor, the session will be considered completed, and full charges will apply.

  5. Tutor No-Show & Late Arrival:

    • If the tutor fails to join within 10 minutes of the session start time, the session will be considered canceled, and no charges will be deducted. The student may leave the session.

    • However, if the tutor informs about the delay and requests the student to wait, the session may proceed. The tutor may extend the session if possible before their next booking.

    • If the student chooses not to wait, they have the option to report the session as "tutor joined late", and no charges will be deducted.

  6. Parent Cancellation Limit:

    • Parents can cancel a maximum of three sessions or 40% of the scheduled sessions in a month, whichever is lower.

  7. Annual Package Cancellation Policy:

    • For students enrolled in the Annual Package (100+ sessions), up to 30 session cancellations can be claimed as part of the package without charge